What is your turn round 

Turnaround is the amount of time it takes me to make your order before posting and delivery time 

Turnaround is currently 14/21 working days. This can be extended during busy time ,for orders with personalised items or if waiting for supplies from suppliers.


I have a question about my order 

if you have any questions regarding your order please use the contact us page. Please include full name , address and order number. Please allow 72 hours - Mon / Friday for a reply.


Can I add to my order 

Please message us using the contact us page to check.


How much is postage and packaging 

There are now 2 postage options at checkout either Royal Mail 1st call signed for at £4.20 or Royal Mail second class signed for at £3.80. Any orders of £50.00 may be subject to additional postage costs before being posted. 


How Can I track my order

You can track your order via the Royal Mail tracking reference number which is emailed to you sent once your order has been posted .


What do I do if I don’t receive my order 

If you don’t receive your order within 14 days of being posted then please let us now using the contact us page. Please include full name ,address and order number. Please allow up to 72 hours for an initial reply , from here we will contact Royal Mail to make an enquiry, 

in the instance your items are confirmed as lost replacements would be sent at the earliest possible convenience.